Terms of Service

Date updated: 24 August 2026 · Effective from: 24 August 2026

1. Introduction

Your access to and use of this website (uptimeagent.com) and any services, products, or features made available through or in connection with it (“Services”) are governed by these Terms of Service (“Terms”) between you (whether individually or on behalf of an entity, “you” or “Customer”) and Mozilor Limited, a company incorporated under the laws of England and Wales (Company No. 11946756), with its registered office at 3 Warren Yard, Wolverton Mill, Milton Keynes, MK12 5NW, United Kingdom, operating the Uptime Agent service (“Company”, “we”, “us”, or “our”). By creating an account or using the Services, you agree to be bound by these Terms.

All communications, including legal notices, may be sent to the above registered office address or through the contact methods provided on the website.

If you do not agree with these Terms, or if at any time you find them unacceptable, you must immediately discontinue all access to and use of the website and the Services.

2. Our Services

We provide uptime monitoring and incident-intelligence tools through uptimeagent.com (collectively, the “Services”). The Services include the following:

Uptime monitoring — scheduled HTTP(S) checks of the endpoints you configure, run from six probe regions (Ireland, North Virginia (US), Canada, Frankfurt, Mumbai, Sydney), with multi-region confirmation before an incident is opened.
Incidents and alerts — incident records with assignment, acknowledgement and resolution, and alerts by email and the channels you connect (such as Slack).
AI investigation — an AI feature that analyses incident evidence and produces a diagnosis and root-cause write-up (see clause 8).
Public status pages — status pages hosted separately from the main application, with an embeddable “Powered by Uptime Agent” badge and pill.
Log collector — an optional npm package your developers install inside your Node.js application to send selected log streams to the Services (see clause 7).
Instant check — a free tool on our website enabling single-URL checks.

The Services are currently provided as a free beta (see clause 3). Features, availability, and any future pricing of the Services may be updated or modified from time to time at our discretion.

3. Beta status

Uptime Agent is currently a free beta. That means:

The Services are provided “as is” and “as available”, with no service-level commitment.
Features may change or be withdrawn as we develop the product, and we may impose or change usage limits.
There are no paid plans yet. If we introduce them, we will give you at least 30 days’ notice before any charge applies to you.
When the beta ends — whether we transition to a general release or discontinue the Services — we may migrate or delete beta data. We will give you at least 30 days’ notice and a window to export your data first.

Not your only monitoring system: do not rely on Uptime Agent as your only monitoring of production systems. The Services are a monitoring and investigation aid, not a substitute for your own operational judgment.

4. Eligibility

The website and Services are intended solely for individuals who are at least 18 years of age and have the legal capacity to enter into binding contracts under the laws applicable to them. By accessing or using the website or Services, you represent and warrant that you:

are at least 18 years old;
are competent to enter into a legally binding contract under the laws of your country of residence;
are not barred from using the Services under any applicable law or regulation; and
where you are accessing and using the website or Services on behalf of a legal entity, are authorised to enter into binding contracts on behalf of that entity, in which case “you” means that entity.

If you do not meet these requirements, you must not access or use the website or Services, and we reserve the right to suspend or terminate your access without notice.

5. Account registration and security

To access certain features of the Services, you may be required to register an account (“Account”) by providing accurate, up-to-date, and complete information as prompted at sign-up. You agree to keep that information up to date.

You are solely responsible for keeping your security credentials confidential and for all activities that occur under your Account. You must notify us immediately of any unauthorised use, breach of security, or suspected compromise of your Account.

We reserve the right to refuse registration or to suspend or terminate any Account that contains false, misleading, or incomplete information; has been used in violation of these Terms; or is reasonably suspected of unauthorised or unlawful activity.

6. Access to and use of the Services

Subject to your compliance with these Terms, we grant you a limited, revocable, non-sublicensable, non-transferable, and non-exclusive licence to access and use the Services for your business or personal use.

You shall not:

copy, modify, distribute, or adapt any part of the Services;
reverse engineer, decompile, disassemble, or attempt to derive the source code of the Services, except where such restriction is prohibited by law;
use the Services in violation of laws, regulations, or third-party rights;
use the Services to develop, operate, or provide any competing product or service; or
access or use the Services through automated means (including bots, crawlers, or scrapers) without our prior written consent.

We may modify, suspend, or discontinue any part of the Services at any time in accordance with clause 3 (Beta status).

7. Log collector terms

If you install the optional npm log collector:

Only connect log streams you have the right to share with us.
Do not deliberately send us payment card data, government identifiers, health or other special-category data, or credentials and secrets.
Our filtering and redaction is best-effort pattern matching. It is not a guarantee that sensitive values will be caught.
You remain the controller of any personal data in Log Content (see the Privacy Policy and clause 12 below).

8. AI-generated output

Incident investigations and root-cause write-ups are AI-generated. They may be wrong or incomplete. They are informational only and must not be the sole basis for action on your production systems.

The AI has read-only access to incident evidence — it never changes your systems. Remediation stays with you.

9. Acceptable Use Policy

You agree to use our website and Services in accordance with these Terms and all applicable laws. You agree not to engage in, facilitate, or permit any third party to engage in any of the following prohibited activities:

Violate laws: use the Services in any manner that violates applicable laws, regulations, or third-party rights, including privacy, intellectual property, export control, and data protection laws.
Monitor without authorisation: use the Services to monitor, scan, or interact with third-party websites, endpoints, or domains that you do not own or have legal authorisation to monitor.
Gain unauthorised access: access, interfere with, or disrupt accounts, systems, or networks connected to the Services without proper authorisation, including other tenants’ data or our probe infrastructure.
Compromise security: probe, scan, or test the vulnerability of the Services or any related system or network; breach or circumvent any security or authentication measures.
Transmit malicious code: upload, transmit, or introduce viruses, worms, malware, spyware, or any code intended to damage or disrupt functionality.
Disrupt operations: engage in conduct that imposes an unreasonable or disproportionately large load on our infrastructure or disrupts the normal operation of the Services.
Bypass restrictions: circumvent, disable, or tamper with any access control, usage restriction, or rate-limiting mechanism in the Services.
Misrepresent or impersonate: misrepresent your identity, impersonate any person or entity, or mislead others about your affiliation — including presenting a status page in a way that misrepresents whose systems it reports on.
Misuse support: abuse support channels or submit fraudulent, misleading, or excessive requests for assistance.

We may investigate suspected violations and take action, including suspension or termination of access, removal of content, or notification to authorities, where appropriate.

10. Intellectual property rights

All intellectual property rights and title to the Services remain with the Company and/or its licensors. No interest or ownership in the Services or our intellectual property is transferred to you under these Terms.

Your data. You retain sole ownership of all rights, title, and interest in and to your data, including Log Content and any of your pre-existing intellectual property. You grant the Company a non-exclusive, non-transferable, royalty-free licence to use your data solely to the extent necessary to provide the Services for the duration of these Terms.

Feedback. You assign to the Company all rights in any feedback, suggestions, enhancement requests, or recommendations you or your team provide relating to the Services (excluding your data and confidential information). The Company may use such feedback without restriction, attribution, or compensation. If for any reason that assignment is ineffective, you grant the Company a non-exclusive, perpetual, irrevocable, royalty-free, worldwide licence to use such feedback without restriction.

Statistical data. The Company may collect, use, analyse, and retain aggregated, anonymised, or de-identified data derived from use of the Services for internal business, analytics, service-improvement, and operational purposes. Statistical data will not include any data that reasonably identifies you or your users, and will not incorporate your data or confidential information in an identifiable form. For the avoidance of doubt, we do not use your data to build cross-customer learning systems without your explicit opt-in.

You shall not remove, obscure, or alter any proprietary marks or notices from the Services.

11. Confidentiality

“Confidential Information” means any non-public, proprietary, business, technical, or operational information disclosed by one party to the other in any form that, by its nature or the circumstances of disclosure, ought reasonably to be understood to be confidential. Each party agrees to use the other’s Confidential Information solely to perform under these Terms, to protect it with no less care than its own confidential materials, and to disclose it only to those with a strict need to know who are bound by confidentiality obligations no less protective than these. These obligations do not apply to information that was lawfully known without confidentiality obligation, becomes public through no breach, is independently developed, or is disclosed with prior written consent; disclosure required by law is permitted with prompt notice where legally permissible.

12. Data protection and privacy

The Company’s collection and use of personal data in connection with the Services is governed by its Privacy Policy, which is incorporated into these Terms by reference.

Where we process personal data on your behalf (“Customer Personal Data” — personal data in your monitor configurations, check results, incident evidence, and Log Content), we commit that:

We process it only on your documented instructions — these Terms and your configuration of the Services are those instructions.
People authorised to process it are bound by confidentiality.
We apply appropriate technical and organisational security measures.
We use the sub-processors listed in the Privacy Policy and will notify you of material changes to that list.
We assist you with data-subject requests relating to Customer Personal Data.
On termination, we delete Customer Personal Data in line with the retention table published in the Privacy Policy.

A full signable Data Processing Agreement is available on request at support@uptimeagent.com.

13. Status pages and the badge

You are responsible for the content of your public status page and for having the rights to any domain you connect to it. The “Powered by Uptime Agent” badge and pill are licensed to you for use with your status page; that licence is revocable, and you must not alter the badge in a way that misleads.

14. Warranties

Each party represents and warrants that it has full power and authority to enter into and perform its obligations under these Terms, and that it will comply with all applicable laws relevant to these Terms.

You warrant that:

you possess and maintain all rights, licences, and permissions necessary to allow the Company to process any data you provide under these Terms, including Log Content;
you will keep Account credentials confidential and secure, will notify the Company promptly of any breach of Account security, and remain responsible for the acts and omissions of any user you authorise; and
you are solely responsible for your own systems, internet and network connectivity.

The Services are a beta: except as expressly set out in these Terms, all other warranties, representations, and conditions — whether express, implied, statutory, or otherwise — are excluded to the fullest extent permitted by law, including implied warranties of satisfactory quality, merchantability, fitness for a particular purpose, and non-infringement.

15. Disclaimers

We do not warrant that the Services will be uninterrupted or error-free. Monitoring results and AI output may contain errors — a reported outage may be wrong, a real outage may be missed or reported late, and AI-generated analysis may be inaccurate (see clauses 3 and 8).

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited — including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

16. Limitation of liability

To the maximum extent permitted by applicable law:

The total cumulative liability of the Company for any and all claims arising out of or relating to these Terms or the Services — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the greater of (a) the total fees actually paid by you to the Company for the Services during the twelve (12) months immediately preceding the event giving rise to the claim, and (b) US $100.
The Company shall not be liable to you or any third party for any indirect or consequential loss; incidental, punitive, exemplary, or special damages; loss of profit, revenue, anticipated savings, business, opportunity, goodwill or reputation; loss or corruption of data or content; or the cost of procurement of substitute goods or services — even if the Company has been advised of the possibility of such loss.
The Company shall not be liable for any loss arising out of your failure to use the Services in accordance with these Terms; unauthorised access through your systems or credentials (unless directly caused by the Company’s negligence); third-party hardware, software, services, or connectivity not provided by the Company; or events outside the Company’s reasonable control.

The limitations and exclusions in this clause extend to the Company, its affiliates, licensors, service providers, and their respective officers, directors, employees, and agents, and apply subject to clause 15 (non-excludable liability).

17. Indemnification

You shall indemnify, defend, and hold harmless the Company, its officers, employees, agents, affiliates, and subcontractors from and against any and all losses, damages, fines, liabilities, penalties, and expenses (including reasonable legal fees) arising from: (a) any claim that your data, your use of the log collector, or your monitoring targets infringe third-party rights or violate applicable law; (b) any access to or use of the Services by a third party through your Account or systems; or (c) any breach of these Terms by you or your authorised users.

18. Term and termination

These Terms remain in effect for as long as you access or use the Services. You may stop using the Services and delete your Account at any time through your account settings.

The Company may suspend or terminate your access to the Services (in whole or in part), with or without notice, if: you materially breach these Terms; you violate applicable laws or third-party rights in connection with the Services; it is required by law or a governmental authority; continued provision would expose the Company to material legal, security, or reputational risk; or as otherwise permitted under these Terms (including clause 3, Beta status).

Upon termination: all rights granted to you under these Terms immediately cease; you must cease all use of the Services and remove the log collector package from your applications; and your data is handled according to the retention table in the Privacy Policy — including deletion of account data within 30 days. It is your responsibility to export your data before deletion.

19. Governing law and jurisdiction

These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim. Nothing in this clause limits the Company’s right to seek interim, injunctive, or equitable relief in any jurisdiction where necessary to protect its interests.

20. Miscellaneous

Third-party services: the Services may contain links to or integrate with third-party services (such as Slack). These are not under the Company’s control; your use of them is governed solely by those providers’ terms, and the Company makes no representations regarding them.
Changes to these Terms: we may revise these Terms at any time. Material changes will be notified to you by email at least 14 days before they take effect. Your continued use of the Services after that date constitutes acceptance; if you do not agree, you must discontinue use and may delete your Account.
Assignment: you may not assign your rights or obligations under these Terms without the Company’s prior written consent. The Company may assign these Terms, including in connection with a merger, acquisition, restructuring, or sale of assets.
Notices: legal notices must be in writing. The Company may send notices to the email address associated with your Account or by posting within the Services; notices to the Company must be sent to the contact address in these Terms.
Entire agreement: these Terms, together with the Privacy Policy and any referenced documents, constitute the entire agreement between you and the Company regarding the Services and supersede all prior understandings.
Severability: if any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.
Waiver: no failure or delay in exercising any right operates as a waiver of it. A waiver is effective only if in writing.
Force majeure: neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of God, natural disasters, civil or military actions, terrorism, strikes, utility failures, or internet disruptions.
Export control: you agree to comply with all applicable export control laws and represent that you are not located in a country, or listed on any list, that would prohibit access to the Services under UK law.
Relationship: nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between the parties.
Language: these Terms are written in English. If there is any discrepancy between translated versions and the English version, the English version prevails.
Headings: headings are for convenience only and do not affect interpretation.
Survival: provisions that by their nature should survive termination shall survive, including clauses relating to intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and this clause.

21. Contact

If you have any questions, complaints, or require support in connection with the Services, you may contact the Company at: Mozilor Limited, 3 Warren Yard, Wolverton Mill, Milton Keynes, MK12 5NW, United Kingdom. Email: support@uptimeagent.com

Last updated: 24 August 2026 · Uptime Agent is a product of Mozilor Limited.